Technical Specialist – HVAC and Heating Equipment

A key role at the heart of technical expertise and customer experience!

Do you have solid experience in HVAC, heating or refrigeration? Do you enjoy solving technical problems, advising customers and sharing your knowledge?
At Granby Industries, become a technical reference for our customers, partners and internal teams. Put your expertise to work solving problems, supporting users and optimizing the performance of our equipment.

YOUR NEXT CHALLENGE
Reporting to the Customer Service Manager, you will provide technical support to contractors, distributors, service technicians and internal teams. You will work on a range of residential, commercial and light industrial products: furnaces, boilers, oil tanks, heat pumps, air conditioners and control systems.

WHAT YOU WILL ACCOMPLISH
Technical Support and Troubleshooting

• Provide technical support by phone, email and remotely;
• Diagnose issues related to equipment operation, electrical systems, refrigeration, airflow, hydronic systems and controls;
• Support technicians during system start-up, commissioning and optimization;
• Interpret wiring diagrams, control schematics and technical manuals to identify faults and recommend solutions.

Product Expertise and Support

• Advise customers and the inside sales team on equipment selection, compatibility, installation and application;
• Maintain excellent knowledge of our product line and its features;
• Answer technical questions regarding specifications, performance and installation requirements;
• Take part in the analysis of warranty claims and the follow-up of recurring issues.

Training and Continuous Improvement

• Occasionally deliver technical training to contractors, distributors and internal teams;
• Prepare troubleshooting guides, technical bulletins and training materials;
• Collaborate with engineering and product management teams to resolve complex issues;
• Stay up to date on industry standards, codes and new technologies.

WHAT YOU BRING TO THE TEAM

• DVS (DEP) or DCS (DEC) in HVAC, refrigeration, building mechanics, mechanical engineering technology, electrotechnology or a related field (equivalent experience considered);
• Minimum of 5 years of experience in HVAC service, commissioning, technical support or a related field;
• Ability to read wiring diagrams and technical drawings;
• Good knowledge of industry standards and codes;
• Excellent analytical, diagnostic and problem-solving skills;
• Strong communication skills, a customer-service mindset and the ability to explain technical concepts in simple terms;
• Excellent command of French and English, both spoken and written (essential requirement);
• Availability for occasional travel within Canada and the United States.

THE PERKS AT GRANBY INDUSTRIES

• Competitive salary based on your experience and skills;
• Comprehensive group insurance, including dental care;
• Group RRSP with employer contribution;
• Vacation and floating days;
• Holiday-season closure and a day off for your birthday;
• $500 annual wellness account;
• On-site gym;
• Social activities and professional development opportunities.

Collaboration, kindness, performance, sound judgment and commitment are part of our everyday life.

Want to become a technical reference? We want to meet you at Granby Industries!